You guys have a lot to improve as a courrier service!! 2 starts !!
Something needs to be done about this service absolute rubbish.any sellar sending items through this company i will not buy from
Lost item. No help. No ability to contact. No anything. This business should be shut down immediately
Order delivered a day earlier than expected. Happy with that -- but not happy that it was left propped up against my front gate with nothing to let me know it was there-- no opening the gate or knocking on the door. I know the delivery guys are busy but some sign they were here would have been appreciated. Luckily I checked on the tracking site where it said it had been delivered. At least I could bring it in before it got rained on.!!
So slow to deliver. I've ordered items after this parcel which have arrived before this one. Over 20 days and still waiting!!!
Could walk there to Victoria from NSW to pickup parcel and still be faster.
So bad lost items and no reply
I have persevered over many years because suppliers unfortunately continue to use this company. Some years ago they used to be excellent however I’m not sure what has happened. You can’t complain about customer service because there isn’t any. Being aware that I am one street away from Their so called delivery area I emailed the supplier and said please use Australia Post however they must not have got the email or didn’t care and they still Sent parcel Fastway. I called Fastway depot and said as you don’t deliver to me would you kindly hold my parcel which is being picked up and I will come to the depot to collect. The person told me oh don’t worry it will be delivered Friday. Friday came and went no parcel. I checked the tracking number online and to my disappointment it was sitting in their depot with a note saying can’t be delivered out of tracking area. Well what can I say. Would you think extreme incompetence, deliberate deception to confuse the public or just plain disinterest. I give up.
No info at all totally useless tracking
I can’t understand why you call yourselves Fastways it should be slow ways. 23 days up to now and still don’t have my goods. I would only give you 1/2 star
Rubbish courier, don’t use them they never deliver, always say you weren’t home (I work from home) unreliable and don’t leave calling cards like they say they are going to - you need a crystal ball to work out what the hell they’ve done with your package
You wait over a year to get a package from 30 k’s away
My last parcel was declared missing after 2 weeks of wait time, hopefully the replacement parcel. would arrive. Not happy
Fastways website shows my parcel has been picked up a week ago in Melb. That's the only update I can get. Tried the online chat feature and they've kindly offered to send to another site for $2 to get any information. What a joke.
Hopeless. They pick up but do not deliver. Fairway/Aramax noway!