Hermes reviews

If I could leave a no star I would, I have been waiting 4 weeks for Christmas lights to be delivered and can’t get any communication apart from an automated robot what a complete joke !

i’ve been waiting since 16/11/2023 and now it’s 28/11/2023 what is taking so long do your jobs properly ffs

According to the following up tracking details the Parcel been delivered on 26/11 between 13:30 and 14:30 . But where? Which Safe place? I don't received the parcel at all . Nor my neighbours. Such a bad rep delivery company. Idk why is people still choosing it when they selling something on eBay. Previous parcel delivered by James with no issues, being left a photo for proof. Even the tracking numbers wasn't the same. I'd nobody wast at home why just not left at neighbours ? They said nothing received on Sunday. The package was enough small or slim that could be easily going through the letter box. Just saying.

Never had a problem with Hermes but yesterday was attempted to deliver my item 2 times. 1st was rescheduled. 2nd attempt was delivered to according to eBay "to household" I'm asking which one. I was at work and no one was received the parcel. So where my parcel been delivered to? And should send at least a photo for proof or something evidence of delivery. So idk where is my parcel . I asked neighbours, said they don't received any parcels on Sunday. Will be Contact customer service. Dissatisfied.

I don't know how it's possible, but my parcel didn't arrive... and they say it was delivered to a safe place? Can you explain where you can find this safe place? I see I'm not the only one who's been cheated! I've been home all day...

Parcel not received, even though tracking said its been delivered and left in a safe place

My item has been in transit since the 18th November and so far all I get from Amazon is it's delayed.

Absolute garbage. Changing company name won't help either. Had a unit sat in their depot doing NOTHING for 5 days now, all I get is "your parcel has been delayed" from Amazon. Since when did next day delivery turn into a week? It's always these last mile couriers that ruin it for everyone. Gl at Xmas but stay away from Hermes / Evri if you can.

Parcel has been in transit since the 15-11-2023 it's now the 26 -11 -2023 your as bad as the post office

Shocking! They have told Amazon the parcel has been delivered to "my safe place".... and where would that be? Two parcels were "delivered" but don't know where. How is this company still going!!!

Item delayed said it was attempted to be delivered both myself and husband at home but bell not rang and door not knocked

Parcel not received, and it states that it has been delivered.

4 days to attempt to deliver and never deliver nothing. Very bad service. Another companies deliver very fast and easy but your company not works, and also don’t respond any message.

Parcel was not delivered watched on camera's walking away with item under arm.

shipping came quicker than said which is fantastic put the package in a safe space so happy!