Rude Staff and delayed delivery.
Cannot even track my package on Purolator website
Waiting for a package from a week and now it does not even show an expected arrival date. Delayed by 4 days and no updates and cannot see when it will be coming. Very upset and furious.
Very bad service
Arrived as expected
I have lost one of my packages before and have another package possibly lost by this company. This new package is worth over 400 dollars and haven't recieved it yet. I haven't gotten the answers I needed.
So, on November 29th I was at home all day, waiting for my package. Imagine my surprise, when I went to check the mail, and I found a sticker on my window ( should not have done that. Mailbox would have sufficed) It stated that my package was "undeliverable". OK, so I call and was assured that it would be delivered the next day. The next day came, and no parcel, so I called again, and was told it takes 1 - 3 days for a "re delivery". OK, so, I wait the 1 - 3 days, and here it is, SEVEN DAYS later,,,,, and NO PACKAGE. I also was told to leave a big note stating .....Please Ring Bell, or Knock Hard. No need for that, as I have a dog with a LOUD BARK if someone comes in the yard. I also was told to leave a big note stating personal information ( name, address, e-mail and phone number) , addressed to PUROLATOR DRIVER. It might be better to address it to the PORCH PRIATES we have in our neighborhood. No one from Purolator assisted me with my concern, just told me it is "on the way". The history shows that my package was ready for pickup at their facility, EVERY DAY. Why would one order online, with Free Delivery, only to be told to go out to an industrial area to pick up your package? I also was given the option to get my next parcel sent between 5 - 7 days for the low low cost of $25.00, with no guarantee that it will arrive during that time. Note to self: When ordering online, check to see who the carrier is. If it is Purolator, ask if there is an alternate delivery company.