Purolator Canada review by SU
SU
So, on November 29th I was at home all day, waiting for my package. Imagine my surprise, when I went to check the mail, and I found a sticker on my window ( should not have done that. Mailbox would have sufficed) It stated that my package was "undeliverable". OK, so I call and was assured that it would be delivered the next day. The next day came, and no parcel, so I called again, and was told it takes 1 - 3 days for a "re delivery". OK, so, I wait the 1 - 3 days, and here it is, SEVEN DAYS later,,,,, and NO PACKAGE. I also was told to leave a big note stating .....Please Ring Bell, or Knock Hard. No need for that, as I have a dog with a LOUD BARK if someone comes in the yard. I also was told to leave a big note stating personal information ( name, address, e-mail and phone number) , addressed to PUROLATOR DRIVER. It might be better to address it to the PORCH PRIATES we have in our neighborhood. No one from Purolator assisted me with my concern, just told me it is "on the way". The history shows that my package was ready for pickup at their facility, EVERY DAY. Why would one order online, with Free Delivery, only to be told to go out to an industrial area to pick up your package? I also was given the option to get my next parcel sent between 5 - 7 days for the low low cost of $25.00, with no guarantee that it will arrive during that time. Note to self: When ordering online, check to see who the carrier is. If it is Purolator, ask if there is an alternate delivery company.
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Other comments
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Jim Azcueta
Sukhpreet is the best. Very accomodating, friendly with a beautiful smile. 101%! Keep up the excellent work
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Jo-Anne
Thank you, very please as how fast I received my parcel and the kindness or the Purolator driver for his help in bring it into my house...thank you again..
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CM
My package was picked up on March 27th and the last « news » regarding its transit was April 2nd. Hopeless trying to use this online service- flooded with ads and links that take you everywhere EXCEPT Purolator. Only gave it one star because there was nothing lower available.
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Marie Osmond
Not very helpful I cannot find where my package went or what happened to it I have ordered several things this way and I don’t get them it’s not very good service as far as I’m concerned it is piss poor
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Richard King
Excellent service. No complaints whatsoever.
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Caelum
Had several packages supposedly delivered to my address or stated they can't be delivered and returned to the facility and when providing customer support and given the info for tracking they have nothing for me as they've somehow managed to ship it elsewhere
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