R&L Carriers review by Angry Customer

My husband ordered an AC unit. He told the delivery company we have a long driveway. They assured him they would send a small truck - which they did. We get deliveries all the time. We clearly had our furniture moved here. Trucks can get up our driveway. This guy blocked the entire road. He didn't even attempt the driveway. He got the unit about half way up the driveway with his hand cart then wanted to drop it at the weirdest place nowhere near the house. I told him we weren't going to sign unless he moved it to the house. He was a jerk. He told me he would take it back and we would have another delivery fee and insisted he needed my name to prove I'd refused delivery. I told him I didn't refuse it, he didn't deliver it to my home. He told me he couldn't get his equipment up my driveway. That's absolute horse crap. We get deliveries here all the time. He was willing to take it half way up and half way back down but not willing to take it all the way to the house? He was so rude about it, he brought it back down the driveway, loaded it back up and took off. I can't imagine how this company stays in business. In a world where everything can be delivered, you'd think you would hire people that can act so their job. Definitely go with another company. You don't want your packages - especially your really expensive ones treated this way.

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Other comments

  • My package was left at neighbors on same property. I had put trailer for it to be delivered at .Now I have to figure out how to get it to my house


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  • Super slow, again they have missed the delivery date going on 3 days late.


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  • 2days late. Website doesn’t update delivery status.


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  • I purchased a 125cc dirt bike on Amazon. I received it 2 days before expected. I would have had it 3 days before , had rnl been aware i lived on a dead end rd. They figured it out. The next day it was delivered in a smaller vehicle.I inspected and opened the package , no dammage.Not a bad experience for a bi coastal delivery. Way better then usps . No bracelets hahaha


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  • After ordering my front bumper cover from an online parts store, I received a text from R+L with an appointment date and time. You have the option to accept or choose another time. I accepted since the date and time they had picked worked good for me. They gave me a 4 hour window which I felt was more than reasonable in today's insane world. My bumper arrived on the correct date and 2 hours into the 4 hour window almost on the nuts. The driver offered to help lift it into my house and stuck around until I had opened and confirmed I had the right part and that it wasn't damaged. All in all very satisfied.


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  • Failed to deliver when they said and the manager on duty would not help I had to go to the dock at 6:30pm to pick up my shipment


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