SAIA review by Kelly Smith
Kelly Smith
Our delivery arrived at Saia warehouse in Portland on 1/19/22 with no communication at all even after contacting seller . Then we called saia. Oh we need to set an appointment WTF no one ever said we needed to do that. So appointment was set between 1 and 7 pm guess what happened yep after setting over 2 weeks in their warehouse and having an appointment no call no delivery this company is almost as bad as FedEx.
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Other comments
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Howard Valence
These people will not give less than a 5 hour window for a delivery they you have to babysit We are not talking about a week or two we are talking about for the next day my package got to their terminal here in San Antonio yesterday morning at around 3 am and they would not let me come pick it up yesterday, so I will refuse any company and cancel any order shipped by SAIA freight truckload or ltl , ever again. That's a fact.......!!!!!!!!
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Tony P
I had an order which I needed quicker than its expected delivery day so I contacted the Evansville depot where tracking said it was. They quickly confirmed its location and I was able to stop by and pick it up. Everyone I talked to was friendly and professional. The dock area was clean and organized. Thanks!
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Devon
Called and scheduled drop off on Friday for the following Monday. Monday didn’t show up. Called they said it wasn’t even in the state. Tuesday, no show, Wednesday still no call, or communication. Unreliable, poor communication, general attitude of “don’t care”.
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Jeff
Supposed to get a delivery on Thursday didnt show up. Called the branch and they said it did t make it on the truck. Asked if they could get it out to me that evening or early the next morning and they said no. Then i talked to the dock supervisor greg and he said what the f*** do you want me to do about it and then proceeded to hang up the phone on me. Very unreliable and rude.
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Jeramiah peters
Showed up 3 days early and driver was polite and courteous. No damage.
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Matt McDaniels
Tracking information is terrible! It is Tuesday and last update to location was Saturday!!
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