SAIA reviews

overall rating 2.29
SAIA reviews
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139 reviews
  • They never even attempted to deliver my package. I've been home the whole time. NO CALL or any attempt to contact me. They put that it was undeliverable just a couple of hours after it went out in the morning. Unacceptable!!!!


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  • Scratched our driveway


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  • At first a little up set about there shipping but when it was delivered and driver gave me a call was excellent service will be using them in the future


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  • Transit times are just a number they put on paper. I do not believe they try to hit them at all.


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  • No one works there! Impossible to get a hold of anyone.


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  • Would leave a zero if I could. They lost my package. Ironic thing is that it was a 12x24 foot above ground pool. How do you lose something that big?


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  • Somehow my 12x24 above ground pool made it to Phoenix and then disappeared. How does a big ole 200lb package disappear? Now the summer is a third of the way over and still no pool. Home Depot had to eat the costs and reorder it. Hopefully it’s not SAIA that delivers the next one. I give them zero stars.


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  • Been waiting for a/c unit for two weeks and still haven’t received it yet.


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  • Took forever to get my shipment was told it would be here on Friday was not here until Monday


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  • Moses could move freight faster than this company. Going on 4 days to move a pallet 350 miles, way too expensive for the level of service


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  • Unable to deliver in a reasonable timr


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  • Never on time. They never communicate with you properly! And I’ve been waiting on a product for over a month!


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  • Deliverer was friendly and helpful. I thought I would be getting threshold delivery and instead got delivery to the parking lot/my detached garage (which has happened to me one other time in the 16 years I’ve lived in this condo) BUT it is possible that that is what they were supposed to do and my expectations were out of line. One star off because they did not call me until they were there and they showed up hours early. Somewhere between when I ordered it and when it was delivered the time frame was dropped from the order. Luckily the person who was going to sign for it was there, but I didn’t receive any warning and it caught us all off guard.


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  • My delivery was supposed to be two day shipping, that’s what I paid for but it a full week.


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  • Horrible horrible horrible! My delivery has been at the local terminal awaiting delivery for a week and it still isn't going to go out for several more days from what they tell me! First, I was provided incorrect tracking info... then they email me and tell me that they are investigating the lack of movement after arriving at the delivery terminal. I'm a mother stranded because it's a transmission going to the shop where my vehicle has been sitting for at least 2 weeks waiting on the transmission. And then they can never reach anyone at my local terminal!!!


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