What should I do if my Gati parcel got lost?

Gati FAQ

If your Gati parcel is lost, follow these steps:

  1. Contact customer support: Reach out the customer service - and prepare your Gati tracking number and shipment details for a prompt investigation.

  2. File a service complaint: you can start the investigation about your parcel by filing a service complaint to gather crucial information.

  3. Coordinate with local authorities: You can find the nearest Gati office and involve local authorities if needed.

  4. Stay updated: Keep in touch with customer support for regular updates on the investigation. They are committed to assisting you in locating and recovering your lost Gati parcel.