SAIA review by Brian
Brian
Well, I've read a number of these reviews and I can't believe SAIA is still in business. 40 years in logistics, stayed away from SAIA for a number of reasons, but had a new furnace and a/c shipping out of Dayton, Oh free freight so distributor selected SAIA. Order was picked up Thursday 7-9-20. Problem 1 started when the terminal forgot to put the pallet on the line truck heading towards Mpls, Mn. Problem #2, the next day Friday, they scrambled to get it on next line truck so it was loaded without identification, you can guess where this is going, yes, they lost the shipment between Ohio and Mn. Very helpful SAIA customer service rep sent out an APB to all terminals across the NATION to look in the trailers and terminals for a pallet containing furnace and AC unit. I can't believe they didn't scan that shipping number attached to the pallet to verify what trailer it needed to go on. Poor shipping procedures, outdated customer service software, poor performance, poor reviews, it all adds up to disappointing the customer.
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Other comments
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Keith H
Called with my tracking # . The lady I talked too was very polite well spoken . Package was delivered perfectly
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Howard Valence
These people will not give less than a 5 hour window for a delivery they you have to babysit We are not talking about a week or two we are talking about for the next day my package got to their terminal here in San Antonio yesterday morning at around 3 am and they would not let me come pick it up yesterday, so I will refuse any company and cancel any order shipped by SAIA freight truckload or ltl , ever again. That's a fact.......!!!!!!!!
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Tony P
I had an order which I needed quicker than its expected delivery day so I contacted the Evansville depot where tracking said it was. They quickly confirmed its location and I was able to stop by and pick it up. Everyone I talked to was friendly and professional. The dock area was clean and organized. Thanks!
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Devon
Called and scheduled drop off on Friday for the following Monday. Monday didn’t show up. Called they said it wasn’t even in the state. Tuesday, no show, Wednesday still no call, or communication. Unreliable, poor communication, general attitude of “don’t care”.
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Jeff
Supposed to get a delivery on Thursday didnt show up. Called the branch and they said it did t make it on the truck. Asked if they could get it out to me that evening or early the next morning and they said no. Then i talked to the dock supervisor greg and he said what the f*** do you want me to do about it and then proceeded to hang up the phone on me. Very unreliable and rude.
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Jeramiah peters
Showed up 3 days early and driver was polite and courteous. No damage.
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