Aramex reviews

I send parcel from George on the 19th October 2021 to grahamstown .My daughter phoned me 22 October 2021 to tell me that she did yet received her parcel.We then phoned the aramex call centre spoke to Theo who then repeatedly tells us about the 72 hours service and said no one was available at address to receive parcel. He then check on system and said cell no was incorrectly captured, and then repeat again about the 72 hour service. No where in this conversation he mention that they maid a mistake or apologized. This is poor poor client service,on top of this when asked for his supervisor contact info he dropped the call and hang up.i will report this bad service and will rate you a 0/zero for customer service. ? ?

I feel so disappointed because I've been waiting for my package and even now i haven't received

24 hour delivery is not 24 hour delivery. I could’ve driven 30 km to pick up my own parcel instead - next time I will and skip Aramex completely.

I haven’t not received the parcel for 2 weeks now

Since you guys update on monday till now no update again and when you want to deliver percel you don't talk to your clients.

Very poor service my package haven't been moving since 16 October it's the 21st of October why haven't my package arrived yet

Service is terrible the promise to deliver within 72 hours is a lie. I send an parcel from Pretoria to Amanzimtoti its going for 2 weeks now Monday next week. When you phone the call centre they cannot get hold of the driver who promised to deliver before 15:00 today. Therefore not recommended to use.

Oh wow, I sent my parcel yesterday and today before 4 they received it at a requested destination. I'm very happy, Aramex never disappointed me

I have been waiting for them to send me the payment details. Nothing I don't even know if they are doing cash on delivery now. They should communicate better with their customers. Very poor communication from their side

Tracking stops at 14/10/21 no more updates stayed more than a week at Dubai sorting hub now its flying for 12 days good planes extreme long distance fuel tanks.?

Bad service, no updates. You take too long to invoice. Parcels are delayed. Expensive for poor service

I have been tracking my parcel since the 13th October 2021 & there has not been any further updates. According to the supplier, I was supposed to receive my parcel between the 18th & 22nd October 2021. Aramex is just quiet. I don't even know what is happening. This is bad customer service.

Very poor service my order has not been updated since the 13 Octomber

Poor, my order is been at OR from 15 October till date 22 October. They are very slow shame ??

Ive sent a parcel on the 07th until today the receiver is still waiting,your service is very poor im very disappointed with you aramex