Fastway Australia review by Amanda Watkins
Amanda Watkins
Fastway completely failed as a courier service, I don’t think I have ever been more frustrated with a delivery company! They had my Xmas parcel on12th they stated they tried to deliver my parcel on 19th Dec I was at home I got a collect your parcel note in my letterbox! I have rung fastway 6 times assuring me it has become a priority to deliver, as it was an expensive gift for Christmas I needed it by 24th Dec it never came! I was primed it would be delivered on Sunday 22nd I waited it never came!!! It is now 30th Dec my friend has left the country without their gift!!!!! I rang again they don’t know where it is at the docking bay it has been escalated several times so they keep telling me I’ve been promised they will email me updates no emails have come through, I requested to speak to the highest manager they said he would call!!! Management NEVER contacted me!!!! This is the worst delivery service company on the Planet!! DONT USE THIS fastway COMPANY!! I will be making a formal complaint and blogging my experience so innocent people don’t get trapped and Companies will choose another delivery service!
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Other comments
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Rod
Always slow. Tracking numbers often don’t work. Takes forever for parcels to arrive. Always excuses around a backlog of deliveries which tells me they are under resourced and don’t want to fix their internal management issues sadly. I wish I didn’t have to deal with them at all!!! Lift your game people. Look at your review rate (1.22)! It isn’t good enough for todays age
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Noellene
Kept me up to date with the process. Delivery was left in a very safe place just as my request. I've dealt with many Delivery companies and this one is very good.
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John Langsdorf
Empty packaging delivered, item had been removed or fell out during transit. All responsibility denied and a flat refusal to conduct a search .
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Ashley
Your company is completely hopeless paced was meant to arrive on Thursday last week you said you can't locate my property what you don't use google maps you spastics
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Jan Masters
Absolutely the worst company in every way. Took weeks to finally get courier tracing advice. Then repeatedly advising UNABLE TO DELIVER. No successful contact was Tried to pick up from depo no address provided. This item was essential and needed before the 15th Apr Definitely UNPROFESSIONAL. Still no Delivery, still no ability to get an answer from the company. O is way too good for you lot.
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Beetle juice
Useless company l will never use ever again 3 day postage is now day 6 and still no parcel absolutely disgusting service and communication fast way ?? Yea right ld hate to see the slow way Don’t use these clowns it is definitely a circus
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