Hermes reviews

My package was meant to be here on Friday no show and then my package meant to be here by 3 pm nothing never use or recommend Hermes the worst

Same as all these other awful reviews no parcel shown up yet cannot get past terrible automated woman who wont accept the tracking number on my order cutting me off ridiculous system

Abysmal service, sent emaol no answer, tried ringing automated helpline, fails to recognise tracking number Do not use Hermes is my ad ice

Don’t ever arrange a collection. I can laugh about it now, but a 12 hour collection window is bad enough in 2021on topped by a bone collection. No communication, nothing, no call centre or online help. I even tried a Twitter message and have never received a reply. Cheap for a reason and really not that cheap if you shop around.

I'd give it less than 1 star if it would let me. Tracking says my item is out for delivery on Monday. It's now Wednesday and I'm still waiting. No-one to contact directly for an update. Useless would be an understatement

Not the above average service you would expect, use quite regularly the next day service, which it is not, never gets top destination by next day. Tracking service is never up to date, and final notifications take forever. Drop off shop ideal, close by, friendly staff, easy shop printer service for labels.

Dropped off parcel at hermes drop off shop on the 3rd of September. Got usel ticket starting with letter P then 7 didget numbers. parcel still not arrived trying to get tracking but evert time I try I'm asked for 16 didget number getting no response.

Today is wednesday, no updates since last sunday..

Horrible service very slow on updates and delivery parcel came and it was thrown over wall disgusted will never use again

Repeatedly they deliver to a wrong address. And then eBay refuse to refund me, because Hermes say they have delivered. Absolutely atrocious service.

Totally lost package!! Will never use them again.

If there were no stars I would have given it. Everything I order that get delivered by hermes is either late or doesn't turn up at all. Do you actually read the comments left by customers? I don't think so. Shocking company. Amazes me how they are still in business ???

Worst courier service ever for large parcels. Cannot get through to speak to a human on customer services

Delivered to the wrong depot 3 days ago....still no delivery or information.

no note left for delivery attempt and the website won't let re-book the delivery. ment to leave a review last time but forgot. last time you courier had a bad attitude.