Fastway Australia reviews

Should be called slowest way couriers Australia Post is quicker then this service

I can see why these couriers have such a low rating score. I tried to track my parcel, entered the tracking number and was told they tried to deliver my parcel but couldn't - they quoted a day and time of this supposed attempted delivery. I was sitting at home on my couch at that very moment. The buzzer to my flat didn't go! There was no attempted delivery. I would never recommend this company.

Very unreliable service. Always delivers with big delays.

Not 'Fast' way at all. You should change your company name!

Extremely poor communication. When I purchase again items from EBay, if Logistics is Fastway, will not be purchasing item from the seller. With technology ie. Mobile devise , surely courier can communicate when they are on their way to drop of items, instead of organising another courier to pick up from Fastway head quarters???

professional service that arrives on time

You are perhaps the worst company I have ever felt with in relation to communication.... 4 emails two phone calls and not one response nothing. Never again

CCA1002802405 2/2/20 spoke to fastest who says parcel again won’t be delivered today despite fastway saying & rescheduling on 30/12 it would be delivered today. Fastway apologised and said it won’t be delivered today that it is at their depot. I asked why not deliver today and he said “it’s a busy time of the year” This is now the fourth time over 2 weeks for fastway to deliver. I asked to speak to his manager and he refused. He said this issue is not necessary to speak to manager History below: Unable to get my goods delivered by Fastway. 22/12/2019 11:31:54 - left calling card - but nothing in our mailbox 23/12/19 - I rescheduled delivery to 24/12 24/12/2019 10:16:09 - Fastway say no one home & leave calling card - but my wife was home and did not receive a buzz on our intercom 24/12/2019 - I reschedule delivery to 27/12 and authorise for parcel to be left inside our building if unattended. 27/12/2019 09:18:34 Fastway claim "We tried to deliver parcel but nobody was available to receive it." My wife home all day, no buzz on intercom and no leaving parcel despite me authorising this. 30/12/2019 8am - spoke to Fastway who confirmed scheduling for redelivery but that no unit number listed so they won't deliver (twice we rescheduled parcel adding unit number but when fastway processes this the unit number is not included - a problem with their rescheduling system. I asked them to reschedule delivery and if i can have a copy of this by email. I received the email from fastway (with the unit number included) but there is no delivery date in email nor is there on their website when entering tracking number. I asked fastway why is this so and they said eventually it will update - 1.20pm today their website still says "Carded - await response." I asked Fastway when it will be delivered and they said on new year's Day. I said really, are fastway working that day and they said yes. 30/12/19 1.15pm Called Fastway to ask when is parcel getting delivered as their website whows they are closed on new years Day. Fastway said New years Day. I said isn't Fastway closed? He said "Ohh yes" then it will be delivered on the next day January 2???? On website still showing status as "Carded - await response." Faster

Slower than aust post .All the items that I bought on the same day turned up over a week ago through Australia Post

At 8am, tracking said my parcel was in Canberra with the courier and ready for delivery. It's after 8pm now and tomorrow's a public holiday - not delivered.

Parcel received 12 days later than stated date of delivery! No information regarding the parcel in the meantime. Not real communication. I was just told to wait!

My parcel was delivered to the wrong house, lucky I have honest neighbors

This company is beyond a joke. I can't even start to describe, the multi l level problems. 30% of parcels go missing. I'm finishing out tags and leaving. Before they go broke!!!

Every parcel without fail takes at least 2 weeks ex East to Perth

With today's technology surely Fastway could alert customer of delivery 1-2 hrs prior.