Hermes reviews

Twice in a week the courier from Hermes left deliveries (both electrical items) on the doorstep in the rain and marked the items as "delivered securely to your outbuilding". We don't have an outbuilding. Both items subsequently disappeared and Hermes don't want to know!

Got to be one of the slowest delivery firms out there, might be cheaper then the rest but the service is poor.

I am trying to track my parcel on your site, and all it says it will be with you soon, what is that supposed to mean. I want to know when I can expect my parcel and what your procedure is when I am not at home when you deliver.....

Absolutely ridiculous service as always by hermes. You wait in all day for your parcel to arrive. Just to be told in the evening that it failed to deliver and they'll try the next working day. Well thanks for a complete waste of 2 days now as tomorrow I'm sure I'll have the same issues. Disappointing is an understatement

Worst delivery, no response whatsoever! Avoid

Absolutely ridiculous business sent 4 separate parcels in 2 month 3 of these VANISHED .....there obviously pinching these at depot!! As all got posted to reputable companies.. ABSOLUTE CROOKS

I been waiting for my package and the delivery man did not came to my address or call me. I was working on the Sunday morning that the delivery man said that they couldn't get into the building.

Poor service. Says parcel delivered but no delivery as we stayed in all afternoon waiting. Unable to talk to anyone only automated who keep telling us parcel delivered

They are saying they have my parcel but can't deliver due to a major event ???!! I ordered this as it could be delivered by Saturday for a birthday present. Nobody is ever held responsible at Hermes. I have 1 very disappointed little girl . They don't care less. I wish businesses would take heed and stop using this sham company.

Shocking service ... taken 2 weeks and still no sign of my parcel !

Awful.. 3 parcels delayed and no update since last week.

Terrible! Got my parcel but couldn’t see where item was during transit. Last update was 8 hours ago. Literally just checked the letter box and it’s there. App says driver still has it at 10am!

Wired in all day for delivery, tracking said between 11 and 1. Now 6pm and no delivery, tracking said attempted delivery at 11.39am. CCTV shows nobody at door between 9.15am and 5pm. Worst company for delivery I have found.

Why do companies use Hermes when there are more reliable delivery services available? I guess they must be cheap.

Worst service ever!!! They twice left a "Sorry we missed you" card when they were not even near my building. Then said they had delivered it when it wasn't true and delivered it the day after. Unreliable, impossible to contact...AWFUL