Hermes reviews

Still waiting on next day delivery and a timed slot delivery which has already an hour late next day delivery should have come yesterday

My sent parcel is now 2 weeks overdue. Impossible to speak to human being to investigate. Virtual assistant Holly is a waste of time. The phone contact is also a waste of time as the computer voice cuts off part way during tracking number entry. Won’t use Hermes again.

This has to be one of the worst delivery company’s I don’t know how they are still in business. I wish company’s i buy from would stop using these ???

Avoid them they never show up

Always late. Just dumps on doorstep and runs regardless of weather , value of item or security . I hate finding out that my retailer is using Hermes. I know then I won't get my product on time

Absolutely rubbish soo many times am receiving parcel trough this Hermes and its always gets stuck with lockal driver for few days even its spouse to be delivered ages ago absolutely horrible service no proper customer service either

Never had a problem with Hermes, always deliver my parcels within reasonable time and always delivered carefully.

Late delivery I was expecting my parcel on 29th sep and today is 30th Sep and time is 17:32 not yet any news on my delivery status

Awful said they had tried to deliver my sons birthday present but it never arrived. I work from home so always home. I’m still waiting for a refund and £110 down

Honestly wait forever for a parcel to “arrive” for it to be dumped in my stick shed with no note to say it’s there then find it days later ruined. If something is being shipped Hermes I tend to look elsewhere

It's very difficult to trace parcel returned as I can't speak to customers service. I tried to put track number which was given to me but no joy. Can you please help.

Had my item for well over a week and it's still just processing. This should have been a 1 day delivery.

Where is the map to show where the parcel is ☹

The worst service ever. Horrible postman lied that I wasn’t home.customer service even worst. Shame you still exist to provide any service

The worst service and postman ever I experience. No one ring the doorbell, but they lie that no one was home. By calling customer service the answer is what i expect her to do because she doesn't no what to answer . shock how this firms exists