Purolator Canada reviews

overall rating 1.87
Purolator Canada reviews
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2930 reviews
  • Have no idea how this company stays in business. Every review says the same thing! Nobody seems to be able to track their packages, find out where the packages are and they are not receiving their packages. My package is over a week late and I cannot get any answers on what has happened to it. Do yourself a favour and use another shipping company.


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  • 1)Impossible to get tracking answers. 2)Package was not delivered! 3)To get answers they want my credit card?


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  • I was waiting for 2 packages came from the same place, shipped at the same place with same address. Delevery date friday 17. Si, friday I got 1 package only. The second one the tracker show a problem of adrdress and got a new tracker number( I don't know for what)!!!Actually I can't know where is my package(s)!!!


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  • Trying to get information on where my package is or when it is coming is impossible. Was supposed to be delivered on May 12/24. Tracking info hasn’t moved in over a week with zero updates. This was a gift from my kids for Mother’s Day and we have no idea if my he package is even coming at this point


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  • Said they attempted to deliver package, the notice was left on my neighbors front door. Which means that they couldn't even get the address right.


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  • Is there a way to give ZERO stars? Why is my package still sitting in Etobicoke, Ont? Three days, and it hasn’t moved an inch! Why is Purolator called a Courier? This is the absolute WORST service I’ve ever had. Canada Post is SUPERFAST compared to Purlater, yeah, LATER! Much MUCH LATER! Why didn’t I have a choice to use another transporter? You SUCK!


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  • Got a notice the Morning of May 16 my package to arrive by 8pm same day. At 8pm checked in and says package to arrive by May 22 ?!?!?!


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  • Worst record for tracking! Why offer "track package" if you dont follow through?? NEVER UPDATED! Delivery is SLOWER THAN PONY EXPRESS! Pkgs. Seem to circle around same location 2-3 times, then suddenly go into opposite direction of destination. CONGRATULATIONS! You've outdone CANADA POST in lowest rating!


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  • Worst experience waiting on a package. Paid for express service to be delivered at 10:30 AM this morning, no information, no call, no email and NO CUSTOMER SERVICE! No star, ZERO


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  • Worst record for tracking! NEVER UPDATED! Delivery is SLOWER THAN PONY EXPRESS! Pkgs. Seem to circle around same location 2-3 times, then suddenly go into opposite direction of destination. CONGRATULATIONS! You've outdone CANADA POST in lowest rating!


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  • I have always found Purolator to be good at what they do... deliver packages. In my opinion they seem to take care with the items entrusted to them and the drivers I have encountered have been pleasant and knowledgeable. I do agree that there is more of a lag in the updating of information but there has also been an unrealistic set of expectations from some users. It is also sad that some folks seem to never appreciate ANYTHING and complain about EVERYTHING.


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  • I can’t even begin to say how bad this company is everything that is coming from them is late broken or doesn’t come at all just the worst company out there .Why Amazon Costco any of them use them is beyond my comprehension.Pissibly because there affiliated with Canada Post


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  • Excellent service. Received parcel ontime


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  • Promised for Tues 10 am still not there on Wed morning.


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  • Great delivery service! Always delivers when stated.


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