Purolator Canada review by Nur
Nur
This is the most sitiest service I’ve ever seen. I’m never going to use this company again. I was supposed to receive my parcel on NOV.24.2023. The gave me misscall and left voicemail claiming they’re missing unit number, I called them, they fixed and told I should be able to receive it on 29. I kept tracking the whole day and at the end of the day it says “your parcel is returned to the facility” when I called them they said they don’t know the reason why the driver return it back but I should be able to get the next day which is today. Now I’m tracking and it says my parcel is still at the facility. I’m never going you use this company again. I would advise anyone not to take a risk and use this company because they’re not trustable and they’re full of lies. Thank you .
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Other comments
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Glennie
Trying to get information on where my package is or when it is coming is impossible. Was supposed to be delivered on May 12/24. Tracking info hasn’t moved in over a week with zero updates. This was a gift from my kids for Mother’s Day and we have no idea if my he package is even coming at this point
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Tim Bow
Said they attempted to deliver package, the notice was left on my neighbors front door. Which means that they couldn't even get the address right.
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Miles Roofer
Is there a way to give ZERO stars? Why is my package still sitting in Etobicoke, Ont? Three days, and it hasn’t moved an inch! Why is Purolator called a Courier? This is the absolute WORST service I’ve ever had. Canada Post is SUPERFAST compared to Purlater, yeah, LATER! Much MUCH LATER! Why didn’t I have a choice to use another transporter? You SUCK!
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Emilia
Got a notice the Morning of May 16 my package to arrive by 8pm same day. At 8pm checked in and says package to arrive by May 22 ?!?!?!
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Tess Smith
Worst record for tracking! Why offer "track package" if you dont follow through?? NEVER UPDATED! Delivery is SLOWER THAN PONY EXPRESS! Pkgs. Seem to circle around same location 2-3 times, then suddenly go into opposite direction of destination. CONGRATULATIONS! You've outdone CANADA POST in lowest rating!
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Richie
Worst experience waiting on a package. Paid for express service to be delivered at 10:30 AM this morning, no information, no call, no email and NO CUSTOMER SERVICE! No star, ZERO
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