Purolator Canada review by Tylet
Tylet
I received an email stating a delivery was attempted and no one was home and a slip was left on my door. First of all, I was home and I have security footage to back this up and no driver came to my door. Secondly, I phoned Purolator right away and advised them the driver went to the wrong house and the representative said they sent a message to the driver stating for them to drop off my package for sure today at the pickup location here in town ( they did not even offer to redeliver it to my home). I then went to the house where the driver left the slip and it stated I could pick up my package after 3 pm. I went to the pickup location at 4 pm and no package, phoned purolator again and I was told the package was sent back to the warehouse because of a rail derailment in my town and I could pick it up Monday (not delivered to my home) and this is Friday! There was no derailment in my town so that's an out right lie! So now I have to wait till Monday to get my package, total bs. All because of this driver, should lose their job in my opinion! Unacceptable, wish I could leave a zero star.
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Other comments
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Thomas Barry Suggitt
Was efficient and polite.
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Dianne Drover
Excellent service. Package arrived on time.
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J B
My tracking has stalled out and my package hasn’t moved for a week. I’ve sent messages through the online petal and called and been told it will be sent out to be delivered but it still hasn’t moved. It was supposed to be delivered on the 18th and it is the 24th
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Richard
Excellent service, getting my packages at the backdoor...just great !
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WGM
Time and time again. All I hear is sorry your parcel is late because it missed its connection. Or why does it sit in the depot for 5 days that is a 20 min drive from me.
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Anita
I gave a low score because as an avid shopper online with Amazon, EBay, Waifair, I experience several different couriers. Mots of them are very good with tracking. I ordered some fitness equipment on April 11th and as I wait it is now the 17th, there has only been one update which was on Sunday April 14th. It showed arrived in Ontario and that’s it. Nothing more! And the scheduled date for delivery is Apr 19th. I know from experience and hundreds of deliveries it certainly does not take 5 days to come to Saskatchewan. Intelcom has deliveries from Ontario coming in 2 days. What does it just sit there? I thought Purolator was supposed to be a superior company with many years in business. But as of now they have fallen way below the standards of most of the other couriers out there. I hope they can get up to speed in deliveries and tracking.
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