Purolator Canada reviews

Prompt courteous service. Easy to use.

Purolator from Gravenhurst, ON. CANADA asured the business, Kubota, where I ordered products from, that they would deliver to my house. This is the third time they did not deliver to my house. I believe I paid for delivery to my house. Why would Purolator deliberately lie again? This is fraud! The outlet for pickup is a half hour drive to and a half hour drive back. There is no reason for this area to be outside your delivery area. Our roads are plowed and sanded on a daily bases. I don't know what Purolators excuse is in the summer. I PAID for safe, honest delivery to my house in timely fashion. Kubota just about lost my business over this. I hope they find a better service. I

Prompt escalation by Supervisor Janelle and Ashley. Very efficiently handled and tracked my courier a travel document. I got it delivered with the said window. They really need to be appreciated for the follow up.

Thankyou Janelle and Ashley for the prompt follow up on my courier. You had escalated and followed up very efficiently.

They wont call even once if they don't find the location. They will return back the parcel. Also please at least use Google.

Poor service .send back my parcel without contact me.

I find always on time. Sometimes before.

The Vernon B C office is terrible to deal with.they do not deliver in the city of Vernon. They are failing to deliver for their clients and the customer suffers as they now have to drive to Purolator office to pick up a parcel that should be delivered to the door.The staff is surly and rude, probably as they have to deal with upset customers let down by the terrible service. Whoever manages this office needs to sacked, if the terrible service is due to head office then then pity the employees who have to deal with the public, good luck.

On route is the best you guys can do?

Very friendly and helpful. Staff was very patient with me. Will use this service again.

EXTREMELY DISGUSTED!! Purolator should be ASHAMED of the Lack of Quality of Service plus the damages to shipped products also the complete ignorance of where the random package is placed at its destination point and even that is rare to have it arrive to the proper address.Wasting customers time of having to ship the product back and wait longer for the the replacement of the original item. Purolator should be accountable to us as customers and should have to PAY a compensatory cost to each and every customer that they do this to. The worst part of this is dealing with the ignorant and rude people that are at the warehouses or on the phone trying to blame someone else and saying it’s not their fault.

Worst service ever. He says that the order was not delivered, because the address is wrong. Interesting, because for Amazon or others my adress is good for delivery. Do the employees of this company do not know how to use Google Map ? You are the worst agency in the world !!!

The worst delivery service ever. Took a day off work to get my delivery and waited all day for them to tell me that it’s not coming.. Will not use this company for service again.

Very handy and most useful

For over a year it cost me $100 to send my package. Until one day I decided to go online only to discover that using the envelope rather than the soft package would cost me only $50! It was never mentioned or offered. I also think it's really bad business that you pay all of this money to apparently get a guaranteed delivery time/date, BUT, if it doesn't get delivered at said time/date you as the paying customer have zero recourse. They miss there own deadline and you just eat the cost.