Yodel review by J Hudd
J Hudd
Gthfrg Yes, I've had the same experience as you. On 16/11/23 I got a text stating my delivery would be on the 17/11/23. Then at about 0900 hrs ish I was given a delivery time of 1043 - 1243 on 16/11/23. I couldn't make this time as I had a prior engagement and nowhere safe to leave my heavy parcel. I did a date change on Yodels app for the 17/11/23, the original delivery date. 17/11/23 came & went without notification. On 18/11/23, today, there was a notification on 17/11/23 that Yodel needed to check my address, even though the local depot has delivered to it quite a few times from the same company, for the same item, every month. I did the 'chat box' thing and was cut off by whoever was on the other end. In the end, I found the local Yodel depot telephone number, rang them at 1100 hrs, before the depot closed at 12 noon, recorded the conversation. Apparently, Yodel had a scanning issue yesterday! The delivery driver hadn't even started work at 1100 hrs today. When the delivery driver finally logged on today and turned his tracker on, I was 104 out of 108 deliveries. That was at 1700 hrs. At this time, the delivery driver was less than half a minute from my address. The driver then turned off the counter customer number. It's now 1905 hrs on the 18/11/23 and the delivery driver has been round the world, in my area, and still not delivered to my address. I am a disabled person about to undergo major surgery so, on Monday, I'm telephoning the company my parcel comes from, asking for a refund, and cancelling my account with the company, and Yodel is to blame, entirely! I'll get my order from a local reliable company. Yes, it'll cost a little bit more but at least the local company will deliver, without using a diabolical delivery company like Yodel. My parcel costs a lot of money for Yodel buffoons to mess me around. Its not the retailer who I bought the product fault but they need to change their delivery contract from Yodel.
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Other comments
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Nicola B
Tried to track my parcel, which I had paid for 2 day delivery. The tracker stuck on ‘we’ve got it’ for 3 days even though the parcel did arrive on time! A bit pointless tbh
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Fatima
I received my package. I was tracking my package all the time and everything was ok
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Moyà Sloan
I’ve tried to track my parcel with the tracking number received but it says it’s wrong and they don’t recognise this omg I’ve never used yodel and never will again has to be worst currier service out there
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paul
receipt states tracking number , put that number in and got told there no such parcel with that said number , seems to me yodel must be connect to evri
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Andrew prodromou
Hopeless , lack of info, estimated delivery date has passed by 3 days,, and kept giving same date.!! Still no delivery’
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Rock
No delivery after 8 days and no estimate of delivery time. Must be the worst performer.
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