UPS review by Pat

Last parcel I was supposed to receive never arrived and when I called customer service they said it was my fault because I wasn't home and never answered the door. At the time my wife was at home on maternity leave and never left home and I left specific instructions for getting to my apartment and the delivery driver never even attempted to enter the building. They then left a garbled message about leaving it at a convenience store which I eventually figured out was a local UPS drop-off site, which I visited every single day for 3 months after my package was supposedly delivered and they had never received it. Subsequent calls to UPS then had a customer service representative tell me that I, the person calling them to ask where my package was, had refused to accept it and barred the delivery drivers entry to my apartment, both of which were lies. All in all my experience with UPS has been negative with every package either arriving late or never arriving at all so I would not recommend UPS for any shipping or receiving services at all and would instead recommend literally any other international postal service as they actually try to get you your package and cooperate when they make a mistake instead of blaming you for their mistakes.

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Other comments

  • Not on time always chasing UPS for update regret to use UPS


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  • Terribly slow! Incredibly slow!!!!


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  • Bad service! The delivery man is so rude;-He never contacted me for his delivery. Hate this apps.


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  • The problem I'm having with UPS if you order 2 items from the same location you can never get them at the same time. Why the order is split is a million dollar question especially when they pick them up at the same time going to the same address. If you something quick this is not the way to go. My order was placed on Friday, confirmation states UPS picked up both packages at the same time, yet I received one box on today and will receive the other on Monday.


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  • Never again. Been waiting 10 days. No one is able to help me. UPS service is totally useless.


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  • I couldn't get a word to express my felling About your weak delivery operations!...almost 2 month to deliver parcel in North America?...is there delivery audit?...is there supervision?


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